user controlled "pull" features

Flame Connect pulls in articles from all the content areas (RSS feeds) the user specifies and builds a personalised newsletter showing a selection of titles and headers from each feed. For each news item, it provides the user with a direct link to the relevant article o nyour website.

Users can also specify keywords for the system to check against – the system sends an alert (SMS or Facebook) for each match that it finds. All content areas are checked against the user keywords, thus giving the user the possibility to receive critical alerts on a story that may not have been explicit in their choice of articles for their newsletter.

community manager "push" features

Using your own customized template you can send a message out to a specific group of users that match your precise targeting criteria. You can choose to set up the system's targeting criteria that is relevant to you (e.g. Age, Occupation, Football Club) and their relevant values. Then either your users can fill in the details about themselves, or you can populate the database by uploading your own records.

Once you have your targeting criteria in place, and your users have provided their details (either on signup, or after logging in), you can create a custom target group made up of a cross-section of your user base.

For example, if you want to send the message to all users who are between the ages of 25-24, who work in IT and who support Man United – in a few clicks you could have your message primed and ready to go. Messages can be sent as Email, Facebook alert or SMS (additional cost).

create & distribute feedback surveys

Taking advantage of Flame Connect's unique targeting mechanism, our rich-media Survey engine is completely integrated into the system such that you can target surveys at your user-base in exactly the same way you target your "push" messages.

Our highly-designed Survey Engine tool allows you to quickly build online surveys using intuitive drag & drop interfaces, incorporate image, video or audio based questions (e.g. you could have a narrator or presenter read out the question with visual examples) incorporate image-based answers (e.g. your selection of answers could be pictures) use all the standard survey question types, including: single/multi-choice answers, matrix questions, freeform text answers and more.

Finally, view the analytics in real time as the results of the survey are presented according to your targettting criteria.